Return Policy Page

Return policy of Neo Paints: -

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the below

Once the Company Product has been ordered, a User shall not be allowed to cancel, change or modify the placed order. No orders shall be subject to any returns or exchange except in the following cases:

i. Missing or erroneous delivery of Company Products.

ii. Manufacturing defect in the Company Product, on a case-to-case basis, where the decision taken by the Company shall be final.

All requests for replacement of Company Products should be made within 3 (three) days of receipt of the Company Product by such User. When a request for return or replacement of the Company Product has been accepted by the Company, you shall be responsible for arranging for the delivered Company Product to be returned on the address notified to you. Replacement for Company Products will be at our discretion and will be subject to availability of Company Products. We reserve the right to provide a cash refund instead of replacement, if we so choose. All accepted requests of refunds shall be processed within a reasonable period of time, or as prescribed under applicable law.

Once the User has ordered any Company Service, then the same shall not be allowed to be cancelled, terminated or modified. All cancellation of an order of a Company Service shall be non-refundable.

Cancellation Policy of Neo Paints: -

Since all our products are specific to order and customized to shade requirement, cancellation / modification of order is not allowable. However if the customer wish to cancel / modify they can communicate the same to the company for considering. Acceptance of cancellation will be at the discretion of company provided order has not been manufactured.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid order.

Neo Paints reserves the right to accept the cancellation of any order.